The client is one of the nation’s leading operators of general acute care hospitals

Business Problem

Client’s hospital staff were facing the following issues with their existing provider portal: 

  • Accessing patient records was a time-consumingmanual activity that created a risk to patient care and provider satisfaction. 
  • Inconsistent system integration was hampering ability to scale, and the providerslacked visibility of data needed for optimal clinical care.
  • The Medical Access Portal was not updated real time with the clinical data across the hospital systems to allow staff to access to the most recent patient clinical information. 

The Solutions

  • Utilize the Design Thinking approach to develop a user centric solution taking inputs from physicians, nurses, and other users at over a dozen hospitals.
  • Identified that different medical specialties (cardiologist, nurse, internist etc) have vastly different information needs and therefore created a solution that was persona based. 
  • Metrics can be configured based upon any patient lab result available and displayed to an end user on a seamless metrics bar in one view.
  • Patient history is readily available regardless of its age. This allows providers the ability to view all the past data highlighting the most relevant for the specialty.
  • Streamlining access to CPOE  is available allowing the providers to place an order without multiple logins and multiple patient searches needed.
  • Clinical results are grouped by type with easy access to prior results and a one click trend across multiple lab results is available.

Value Delivered

The next-gen portal features many innovative capabilities while ensuring system is reliable, efficient, accessible, and easily accessible and to highest satisfaction of all stake holders. 

  • Significantly increased physician and nursing staff efficiency making it possible to see key changes to a patient’s condition on one screen, rather than requiring hundreds of mouse clicks over 10-15 minutes to identify the same information.
  • Improve quality of care by making it possible to see what has changed with a patient at a glance, providing easy access to historical patient information across visits and facilities, and allowing clinical staff to visually correlate multiple disparate pieces of patient information on one screen.
  • Increase physician and hospital staff satisfaction by involving users in the process of designing their clinical portal, replacing the existing clinical portal that is strongly disliked by most users, and ultimately making it easier for physicians and hospital staff to provide care for our patients.


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