The client is a leading multinational delivery services company

Business Problem

The client’s pilots were facing a lack of a unified system that could track and close travel-related issues in real-time, from the time a journey starts till it ends.

  • Lack of predictive analytics of risk for a given pair of pilots at any point of time.
  • Poor visibility was hampering quick issue closure.
  • Lack of alerts to all parties on the progression of the tickets and of the resolution, as needed

Accolite Solution

  • Accolite built a ticketing system from scratch that can create, assign, close issues with an effective reporting system, built using AngularJS, Spring, Java & Oracle
  • Helps categorize issues and assign it to appropriate Individuals or groups as needed
  • All user categories and types are configurable and easily manageable
  • Ability to create ticket forms on the fly for onboarding.
  • Feasibility to create limitless categories that can be hidden/kept open for the usage based on the need.

Value Delivered

Application is used across all of Clients locations worldwide, serving pilots and Business Executives

  • Advanced search options: Ability to track tickets through a dashboard for users and administrators, with inbuilt advanced search options
  • Controlled access to the tickets where user can be given read & write, read-only permissions
  • Shorter SLA to address tickets: SLA to address the tickets is minimal with the help of the automated escalation batch process for 3 levels.
  • Customized reporting in different formats that are intuitive & informative can be created.
  • Scalability: The applications are built on the latest tech stack. This allows easy updates in future.

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