Learn how Xerris reduced third-party delivery app fees for Analog Coffee, while increasing in-house revenue during Covid-19.
Business Problem
During the COVID-19 pandemic, Analog approached Xerris to help them with a critical problem. As more of their business shifted to online ordering, Analog was hit hard by fees from third-party food apps, materially affecting their business.
The Solutions
The pilot project was to create an Android and iOS Analog app that would allow Analog’s customers to order online and pick up in person, thus reducing the high fees that Analog is currently paying for this pickup and delivery services.
Another challenge for Analog was that they did not have counter space to support yet another tablet, so Xerris partnered with a SaaS provider Deliveract. The App allowed the orders and product catalog to become unified across multiple curbside/delivery apps (including Analogs own application). The App saved Analog significant time and headache as they can now unify their ordering and inventory system across multiple providers.
Xerris DevOps Advantage:
This entire system was built using the Xerris SRE team. All aspects of the project delivery have been automated, from code build/deploy pipelines to real-time monitoring of the system with Prometheus dashboards & alerts.
Since Analog had never leveraged cloud computing before, the Xerris SRE team setup AWS Control Tower and added all the necessary security controls.
The solution consisted of Aurora PostgreSQL and Microsoft C# DotNet Core WebAPI services hosted using Docker, ECR, and EKS.
Value Delivered
Analog Customers can order coffee, pastries, and other merchandise from the comfort of their home or when they are enroute to one of the locations without costing Analog a huge margin to be paid to 3rd-party apps. It also encourages a well branded experience for analog’s loyal customer base to help them through this COVID pandemic and beyond.
The Technology
- Flutter – native iOS and Android app, with a single codebase
- AWS ELB / NLB (networking, http and websockets)
- AWS EKS and ECR (compute)
- Firebase (AuthN/AuthZ)
- AWS Aurora PostgreSQL
- SES email notifications (Control Tower)
- Cloud Watch logging, Prometheus Dashboards & Alerts
