We adopted robust business and operational processes to set up necessary systems in place to raise tickets, resolve issues, monitor SLAs & KPI and notify resolution and took over the 24x7 support services and technical operations.
- Setup Network Operation Centre (NOC) services within 2 weeks of the contract agreement.
- Built Incident Management system to manage and allocate support tickets
- Leveraged our tools and processes to monitor alarms and track system logs and run operations
- Automated the System Health Check-up procedures
- Activated the Geo-redundancy set-up and improved the signaling redundancy architecture