The client’s Operations team was facing poor response time in its service management applications. Also, the cost of operations was escalating too due to:

• Poor visibility of the network and across alarms or issues
• High response time for incidents
• Manual processing with on-prem architecture led to cost inefficiencies.

• Redesigned the backend and the database to improve data capturing across millions of IoT devices
• Developed new applications for the end-to-end tower, network, and router systems management
• The solution was GIS-based and integrated with Field Service management
• Included role-based authentication & integration with AAA servers, LDAP, and SAML
• Created improved Google Maps integration
• Migrated from OnPrem to an AWS Cloud environment