The Client is a leading provider of secure and reliable wireless broadband solutions

Business Problem

The client’s Operations team was facing poor response time in its service management applications. Also, the cost of operations was escalating too due to:

  • Poor visibility of the network and across alarms or issues
  • High response time for incidents
  • Manual processing with on-prem architecture led to cost inefficiencies.

Accolite Solution

  • Redesigned the backend and the database to improve data capturing across millions of IoT devices
  • Developed new applications for the end-to-end tower, network, and router systems management
  • The solution was GIS-based and integrated with Field Service management
  • Included role-based authentication & integration with AAA servers, LDAP, and SAML
  • Created improved Google Maps integration
  • Migrated from OnPrem to an AWS Cloud environment

Value Delivered

  • Allowed real time visualization of the network and IoT devices monitoring
  • Automation of the monitoring and incident management processes
  • On Prem to AWS Cloud migration and DevOps automation
  • Linked the field force processes with the monitoring processes
  • Reduced monthly costs by over 10% due to better integration with Google Maps.

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