Improved Operations Through Cloud Enabled IoT Solution

The Client is a leading provider of secure and reliable wireless broadband solutions

Business Problem

The client’s Operations team was facing poor response time in its service management applications. Also, the cost of operations was escalating too due to:

Poor visibility of the network and across alarms or issues
High response time for incidents
Manual processing with on-prem architecture led to cost inefficiencies.

The Solutions

Redesigned the backend and the database to improve data capturing across millions of IoT devices
Developed new applications for the end-to-end tower, network, and router systems management
The solution was GIS-based and integrated with Field Service management
Included role-based authentication & integration with AAA servers, LDAP, and SAML
Created improved Google Maps integration
Migrated from OnPrem to an AWS Cloud environment

Value Delivered

Allowed real time visualization of the network and IoT devices monitoring
Automation of the monitoring and incident management processes
On Prem to AWS Cloud migration and DevOps automation
Linked the field force processes with the monitoring processes
Reduced monthly costs by over 10% due to better integration with Google Maps.

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