Trimac is a bulk transportation company headquartered in Calgary, AB, and Houston, TX, that operates across Canada and the continental US with a diverse fleet of tractors, trailers, customers, and drivers. Due to a vast operating geography, dispatch teams manage a complex set of data points. Gathering real-time data from multiple external and internal sources (such as road conditions, traffic, and weather, layering that data over internal operational systems such as IoT and telematics was becoming unmanageable.
To alleviate the burden on dispatchers, Trimac decided to gather relevant data points to suggest operational improvements through AWS’s public cloud offering. A key missing piece was who was going to act on these insights— specifically, which dispatcher would be best to react to the insight engines were churning out.
THE GOAL: Create a web application and give dispatchers a configurable and personalized dashboard that presents timely insights and a reliable source of decision-making support.
Xerris leveraged Trimac’s pre-existing AWS microservices foundation to build out a responsive web application that modernized and increased the efficiency of the company’s entire trucking network.
" Xerris understands building visuals and web apps that cater to its audience. Their team works hard to understand what the user needs and to build what the buyer wants. They enabled the Trimac team to focus on adoption and training in deployment of the application. Xerris’s clear knowledge-transfer protocols help our team to maintain the new application and continue expanding our company’s digitization initiatives. ”
- Harshad Haroon, Director IT
" With additional time savings, dispatchers can focus on engaging with Trimac’s drivers and INCREASED interacting more with our customers. The Xerris team is great to work with and understands modernizing software. They created an innovative solution that answered our complex business challenges while paying close attention to the user experience. They’ve lived up to their reputation. ”
- Doug McLean, Director of Transformation
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