One of the leading US Telecom operator recognized that its B2B customers were facing disparate and inconsistent experiences across channels. As their trusted technology and consulting partner, we helped the client improve the eCommerce journey and move away from a licensed platform to open source technology solution. With this transformation, the client was able to deliver seamless customer experience enabling more feature releases with consistent quality and increased usability.
- Poor customer experience across different channels owing to the legacy systems
- Legacy monolithic architecture leading to high complexity and low performance
- Poor time to market because of monolithic channel specific capabilities
- High cost of operations of the ecommerce platform due to license costs associated