Modernizing the omnichannel journey & providing a superior customer experience
One of the leading US Telecom operator recognized that its B2B customers were facing disparate and inconsistent experiences across channels. As their trusted technology and consulting partner, we helped the client improve the eCommerce journey and move away from a licensed platform to open source technology solution. With this transformation, the client was able to deliver seamless customer experience enabling more feature releases with consistent quality and increased usability.
Poor customer experience across different channels owing to the legacy systems
Legacy monolithic architecture leading to high complexity and low performance
Poor time to market because of monolithic channel specific capabilities
High cost of operations of the ecommerce platform due to license costs associated
Partnered with the client for comprehensive assessment of existing eCommerce platform and moved it from licensed based monolithic eCommerce platform to highly scalable open-source, cloud compatible microservices architecture-based system.
Identified the gaps in the pre-existing architecture and provided a roadmap for the phase-wise transformation to microservice based architecture
Revamped the omni-channel Cart Management system that caters to business processes across multiple portals/ channels
Automated test framework for operational comparison between existing legacy and new systems to improve business user experience Technologies Used: Angular, Springboot
Implemented the entire transformation of movement to open source microservice platform in a record time of seven months
100+ microservices were launched in period of seven months
Enabled significant cost saving by adopting open-source technology over licensed platform
Modernized cloud microservices architecture compared to earlier legacy monolithic architecture
Led to shorter development & testing cycles and negligible downtimes
Increased reliability and maintainability with lesser reliance on rare and specific tech stack skills