We successfully implemented the fault management system for running the diagnostic test across the telecommunication lines. The solution adopted robust processes to define the workflows that can be customized by customer facing units to run diagnostic tests resulting in increased service agility.
- The next-gen diagnostic tool delivers fault test outcomes & on feeds from the downstream API’s for a better and quick recommendations-based solution to end users.
- GUI of the platform was revamped.
- Workflows can be created to run the diagnostic test with increased service agility.
- Knowledge Based Tool was introduced to improve the quality of diagnostics.
- Systems developed were now Cloud and DevOps compliant.