Client’s system supporting over 10,000+ clinicians faced the following issues:
- Demand forecasting was inaccurate and inconsistent across all facilities, hindering planning and availability.
- Forecasting was high level and lacked hourly granularity.
- IT systems were ad-hoc, error prone, labor intensive and expensive to maintain.
- Inconsistent system integration was hampering ability to scale, and the client lacked visibility of operations.