Redefining customer experience across all digital touchpoints

In today’s fast-paced world, Customer experience (CX) has evolved to become the biggest factor that drives customer loyalty—and therefore revenue growth. New technologies are enabling Telcos to enable a seamless, personalized experience and interactions across channels throughout the customer journey. At Accolite Digital, we enable Telcos to identify customer touchpoints to interact digitally while predicting customers’ intent to ensure their needs are met.

Offerings

Telco CX Strategy & Advisory
  • CX Transformation & Experience Design
  • Technology Consulting (Technology Assessment and Recommendation)
  • Telecom Domain Consulting (Platform, Operation Consulting)
Product and Service Design
  • Human Centric Telco Process Design
  • Omnichannel Strategy, Commerce & Support
  • Automation of Business Processes
Digital Innovation
  • AI/ ML led Telco Transformation
  • IoT Services
  • Robotic Process Automation for Business Ops

Case Studies

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