Business Problem

Discount Tire aimed to revolutionize the tire and wheel purchase and installation process with their new concept, PitPass. The challenge was to transform the traditional experience into a streamlined drive-through service, enhancing efficiency and customer satisfaction.

The Solutions

Accolite was at the helm of this ambitious initiative, instrumental in:

  • Pioneering Store #1 Launch: We utilized AWS DynamoDB to manage the high-velocity data required for the seamless operation of the inaugural PitPass store. The NoSQL database service offered the scalability and performance necessary for real-time transaction processing and inventory updates.
  • Enabling an Industry-Leading Store Experience: Through DynamoDB’s robust data management and storage capabilities, we crafted a customer service model that significantly accelerated service delivery and enriched the overall customer journey.
  • Sustained Support for PitPass: Our continuous support and technology innovation with AWS DynamoDB integration have helped maintain Discount Tire’s industry-leading position, ensuring reliability and agility across all operational facets.

Value Delivered

The transformative efforts yielded significant achievements:

  • Dramatic Reduction in Wait Times: Customer wait times were cut by 50%, marking a substantial improvement in service speed and efficiency.
  • Enhanced Customer Satisfaction: A 30% increase in customer satisfaction scores was realized, attributed to the expedited and frictionless customer experiences facilitated by the advanced capabilities of AWS DynamoDB.

Accolite, with AWS DynamoDB, has not only set a new standard for PitPass but also fortified Discount Tire’s commitment to redefining the industry’s service benchmarks.