WORK
Serverless Dispatch System Powered by AWS Technologies

Learn how Accolite used AWS serverless technologies to help BURNCO Landscape Centres Inc SCALE UP their digital services while SCALING DOWN their call center.

Business Problem
- A leading Calgary-based landscape supply provider BURNCO Landscape Centres Inc was faced with a growing business problem that created a need to hire dozens of customer service representatives and fill up a call center to address the onslaught of customers order-related inquiries.
- BURNCO Landscape Centres Inc engaged Accolite to propose a design for a new eCommerce and dispatch system.
The Solutions
Accolite proposed a solution that uses AWS Serverless technologies like Lambda, S3, SQS, and DynamoDB to implement a new dispatch system by leveraging a last-mile delivery subscription SaaS provider, OnFleet.
To break ground Accolite worked closely with BURNCO Landscape Centres Inc and implemented AWS Control Tower. Using AWS Cloudwatch Alerts and dashboards Accolite deployed an order entry and delivery monitoring solution. It helped automate the order entry into OnFleet, provide customers the real-time status of the order whereabouts, and allowed drivers to mark items as delivered.
Value Delivered
70%
Reduction in the size of the call center following the solution deployment
30%
Fewer order-related calls to the call center
The Technology
- AWS Control Tower (security)
- AWS Cloudwatch Alerts
- AWS S3 & SQS
- AWS Lambda and DynamoDB (storage & integration)
- Implementation of OnFleet (SaaS offering)
- .NET Core
- API Gateway